• Jayeeta Majumder
• Dr. S.N. Bandyopadhyay

The patient satisfaction is became a big issue in today’s health care industry. The functions of the hospitals are modified because the needs of the patients are changing day by day. The private hospitals are always trying to improve their quality of the service and the patient satisfaction is the main way to look at it. Patient satisfaction is regarded as one of the most useful indicator of the quality of the service provided by the hospitals. The process of accreditation is the way of enhancement of the quality of the service. The accredited hospitals means, they are maintain a certain level of quality of service. The accredited hospitals are able to draw more patients than that of nonaccredited and Government hospitals. In this paper patient satisfaction are calculated in accredited private, nonaccredited private and Government hospitals. Primary data are collected from 283 patients of three types of hospitals by the use of close ended questionnaire. Analysis of variance is used with the help of SPSS 17 version. The result of ANOVA shows that there is significant difference between accredited private, nonaccredited private and Government hospitals in respect to patient satisfaction.

Patient satisfaction, Hospitals, quality, health care industry

"A Comparative Study of Patient Satisfaction of Accredited Private, Non accredited Private and Government Hospitals in Kolkata", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.421-429, November-2018, Available :http://www.jetir.org/papers/JETIR1811055.pdf

"A Comparative Study of Patient Satisfaction of Accredited Private, Non accredited Private and Government Hospitals in Kolkata", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp421-429, November-2018, Available at : http://www.jetir.org/papers/JETIR1811055.pdf