• Ms. BOJAMMA M N
• Dr. SRIKANTH H S

Electronic banking or e- banking is the term describes all transactions takes place among companies, organisations and individuals and their banking institutions. Mobile banking is a subsetof electronic banking which influences not only the banking business, but also the special conditions of mobile commerce. The paper deals with the consumer perception and satisfaction towards e-banking system through mobile phones with special reference to Syndicate bank of Mysore city of Karnataka.The study also focus with the awareness and factors not to use mobile banking. The data was collected from the primary source through structural questionnaire and the analysed with the help of various statistical measures like frequency, chart, chi square. Hence the study helps to the banks for further taking necessary steps to educate the customers regarding the new technology and other services offered by the banks.

E-Banking, Consumer Satisfaction, Consumer Perception.

"CONSUMER PERCEPTION AND SATISFACTION OF E-BANKING THROUGH MOBILE PHONES -A CASE STUDY ON SYNDICATE BANK IN MYSORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.352-363, November-2018, Available :http://www.jetir.org/papers/JETIR1811555.pdf

"CONSUMER PERCEPTION AND SATISFACTION OF E-BANKING THROUGH MOBILE PHONES -A CASE STUDY ON SYNDICATE BANK IN MYSORE CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp352-363, November-2018, Available at : http://www.jetir.org/papers/JETIR1811555.pdf