• Mohini

Banking operations have undergone a significant change as a result of the remarkable advancements in technology and the aggressive integration of information technology. In the banking sector, digitalization has brought about a revolution. Globalization has been the central hub for numerous investigations conducted worldwide.These days, banking is known as "creative banking." One of the most important banking applications of information technology is the creation of substitutes for money transportation services. The digitalization of financial transactions and technological improvements have compelled banks to embrace technology to remain competitive and meet the ever-increasing expectations of their customers.. It is imperative for digital payment providers to comprehend and surpass users' expectations in terms of trust. Ensuring the safety of the backup mechanism in the event of theft or loss is just as important as resolving security and privacy concerns. The main objectives of the study were whether digital payments are necessary, how long they take, and how satisfied customers are with the services they receive.

Technology ,Digital Banking, customer perception, digital payment

"PERCEPTION OF BANK CUSTOMERS IN THE ERA OF BANK DIGITALIZATION-A STUDY WITH REFERENCE TO MANGALURU CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 11, page no.574-579, November-2018, Available :http://www.jetir.org/papers/JETIR1811d32.pdf

"PERCEPTION OF BANK CUSTOMERS IN THE ERA OF BANK DIGITALIZATION-A STUDY WITH REFERENCE TO MANGALURU CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 11, page no. pp574-579, November-2018, Available at : http://www.jetir.org/papers/JETIR1811d32.pdf