• Dr. Tabitha Durai
• Dr. R. Madhanagopal
• Ms. Rachel King

When design thinking is applied to human resources it has a positive effect in boosting employee experience which in turn results in creating employee engagement. Human-centric design thinking is a way of making work processes less complex and more enjoyable. It is not to be confused with the design thinking put into creating the minimum viable product (MVP) or service development. This study is going to focus on human-centered design thinking. Employee experience refers to the employees' perceptions of the organization in which they work. It doesn't necessarily depend on what happened in the organization, it depends on how the employee perceives and reacts to the intentions behind the activities designed by the organization. When an employee is excited and inspired by employee experiences and sees work as more than a transaction of a pay check in return, that is when the employee tends to have a higher sense of engagement. Keeping this in mind we intend to test the effect of design thinking, employee experience and employee engagement in lean start-ups. Lean start-ups are those companies which take an existing idea which is already accepted by end users and improvising on it to come up with a better product or service model by saving on time and investment. To achieve the basis of the study data was collected from 103 respondents working in lean start-ups. The data collected were analysed using SPSS and Structural Equation Modelling (SEM). It was found that there is a positive significance in the relationships between design thinking, employee experience, and employee engagement. The findings highlight the importance of design thinking on employee experience that in turn will result in organic employee engagement. Designing an efficient work process through effective design thinking creates a good employee experience that enhances longer employee satisfaction and productivity than in the case of benefiting from monetary benefits alone. This, in turn, brings success to the organization.

Design Thinking, Employee Experience, Employee Engagement, Lean Start-ups.

"Human-Centric Design Thinking to Boost Employee Experience in Lean Start-ups – An Empirical Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.575-588, December-2018, Available :http://www.jetir.org/papers/JETIR1812585.pdf

"Human-Centric Design Thinking to Boost Employee Experience in Lean Start-ups – An Empirical Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp575-588, December-2018, Available at : http://www.jetir.org/papers/JETIR1812585.pdf