• Anuradha Singha
• Dr. Rajib Kumar Das

In the dynamic landscape of academic libraries transitioning to digital platforms, the efficacy of virtual reference services emerges as a critical concern. This longitudinal study delves into the evolutionary trajectory of virtual reference services, spanning an extended period, with a focused exploration of user satisfaction, accessibility, and technological trends. Adopting a mixed-methods approach, the research amalgamates quantitative scrutiny of usage metrics with qualitative insights derived from user feedback. Importance of the Study: The significance of this study lies in its response to the imperative need for a comprehensive understanding of virtual reference services' effectiveness amidst the ongoing digital shift in academic libraries. As these services play a pivotal role in facilitating scholarly engagement and information retrieval, an in-depth analysis becomes essential to inform strategic enhancements, ensuring libraries align with evolving user expectations and technological advancements. Originality of the Study: This study is distinctive in its longitudinal approach, capturing the nuances of virtual reference service evolution over an extended timeframe. By amalgamating quantitative and qualitative methodologies, the research synthesizes a holistic perspective, contributing original insights into the dynamics of user engagement, technological integration, and overall effectiveness. The specific focus on five prominent university libraries in Assam adds a regional contextual richness, providing a nuanced understanding of how diverse academic environments contribute to the evolution of virtual reference services. Outcome of the Study: The anticipated outcomes of this research encompass a multifaceted understanding of the strengths, challenges, and best practices associated with virtual reference services. Through a meticulous analysis of usage metrics, user satisfaction levels, and qualitative feedback, the study aims to offer actionable recommendations for optimizing virtual reference services in academic libraries. The findings are expected to not only contribute to the academic discourse on library and information science but also to provide practical insights for library administrators and practitioners seeking to enhance the digital services offered within academic settings. Scope of the study: The study's geographical scope, encompassing the central libraries of Gauhati University, Dibrugarh University, Tezpur University, Bodoland University, and Assam University, ensures a diverse representation of academic institutions within Assam, fostering an enriched understanding of regional variations in the implementation and impact of virtual reference services.

virtual reference services, academic libraries, user satisfaction, technology integration, Assam

"Measuring the Effectiveness of Virtual Reference Services: A Longitudinal Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.5, Issue 12, page no.570-577, December-2018, Available :http://www.jetir.org/papers/JETIR1812F02.pdf

"Measuring the Effectiveness of Virtual Reference Services: A Longitudinal Study", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.5, Issue 12, page no. pp570-577, December-2018, Available at : http://www.jetir.org/papers/JETIR1812F02.pdf