• MIFZALA ANSAR

Banking sector has become highly competitive due to the changes in bank’s external environment including globalization and de-regulation. Banks’ find it hard to compete on price and requires looking at different ways to retain customers. As customers have become more knowledgeable, it becomes vitally important for banks to contemplate the use of technology to respond to the constant changing requirements. But current scenario, in India shows that the pace at which technology in e-banking is growing doesn’t match with the customer usage rate, even after the banks are more interested in adopting new technology. In today’s technological world, customers expect instant solutions for everything including banking activities for a simplified life. Banking industry in India are deploying the information technology and developing the service quality for the customers on a large extent. To overcome the competition and retain their customers, banks need to focus on their E-Banking facilities. This study is based on the secondary data collected from the annual reports of the banks and reports of Reserve Bank of India on the selected banks. The banks under study are State owned bank-State Bank of India and Public sector bank - Canara bank. The data under study is considered for 5 financial years starting 2013 -2014 to 2017 - 2018. Data is analysed using SSPS Version 25 with the use of correlation analysis for dependent variables. The study finally concludes that there exist a positive relationship between introduction of e-banking and financial performance

E-Banking, Financial performance, Public sector banks, Annual reports

"E- BANKING AND FINANCIAL PERFORMANCE OF PUBLIC SECTOR BANKS IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 1, page no.633-640, January-2019, Available :http://www.jetir.org/papers/JETIR1901685.pdf

"E- BANKING AND FINANCIAL PERFORMANCE OF PUBLIC SECTOR BANKS IN INDIA", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 1, page no. pp633-640, January-2019, Available at : http://www.jetir.org/papers/JETIR1901685.pdf