• PRIYA SHARMA DHAWAN

Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. One of the most important technological innovations of the last decade has been the emergence of ERP solutions. But implementation of ERP is not just a technological challenge. It’s a socio-technological endeavor, which mandates modifying existing applications and redesigning critical business processes to facilitate ERP implementation. Hence, there are organizational and cultural issues, which determine the success of ERP implementation. The main objective of implementing an ERP system is to integrate the organizations business processes and operations for improved business results. But not all organizations have been successful in the ERP implementation. The aim of this paper is to understand the importance of Total Quality Management (TQM) philosophy or Business Excellence Models-Strategy Implementation for ERP Implementation within organizations. There is very little research done where the concept of TQM as a philosophy or Business Excellence strategy implementation, which integrates the concept of ERP implementation. This paper is an attempt to integrate the concept of ERP implementation within a broader perspective of TQM as a part of corporate strategy in an organization. ERP is a solution to overall business problems. It is an attempt to integrate five major resources of an organization namely: man, material, money, machine and market. ERP involves managing a large volume of data, a number of users and multiple system components distributed anywhere in the world ERP is not purely software or hardware it is an evolution of business system that makes business to be more customer focused and market oriented. ERP provide multi-platform, multi-facility, multi-currency, multi-lingual facilities in integrated manner. ERP provides End to End Supply Chain Management solutions. It provides comprehensive CRM solutions for improved corporate image. It bridges information gap across organization. It provides intelligent business tools like decision sports system, executive information system, data mining and easy working system to enable better decisions. Business Excellence strategy implementation, encompassing the concept of ERP implementation is also discussed. The paper builds upon the foundation on the major research done in the area of TQM or Business Excellence. The concerns and issues for TQM and ERP implementation are discussed.

Total Quality Management (TQM), Business Excellence Models, Strategy implementation, Enterprise Resource Planning (ERP), Customer Relation Management (CRM)

"ROLE OF ENTERPRISE RESOURCE PLANNING IN BUSINESS EXCELLENCE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 1, page no.833-847, January-2019, Available :http://www.jetir.org/papers/JETIR1901F12.pdf

"ROLE OF ENTERPRISE RESOURCE PLANNING IN BUSINESS EXCELLENCE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 1, page no. pp833-847, January-2019, Available at : http://www.jetir.org/papers/JETIR1901F12.pdf