• Maithreye S Holeyachi

Abstract Globally, healthcare infrastructure and delivery is undergoing a sea change in order to meet diverse healthcare needs of customers, who are becoming more demanding in their service expectations. Adoption of technology in healthcare infrastructure is crucial to meet the expectations of the target group. Ease and convenience with which a service can be sought plays a major role in decision-making. When it comes to choice of facility, convenience in using the facilities is often the deciding factor. A kiosk that can fix appointment with ease and speed is more convenient than calling receptionists at different hospitals to do it. Online service providers bring together a large number of buyers and sellers on a single platform, reducing the searching cost of buyers and sellers and evaluating each other. This will ultimately reduce inter-firm co-ordination costs. Hospitals aim at quality service for its customers at reasonable price rather than profit maximisation

Technology, service, customer, hospital, information

" HEALTHCARE QUALITY IMPROVEMENT THROUGH TECHNOLOGY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.576-585, February-2019, Available :http://www.jetir.org/papers/JETIR1902077.pdf

" HEALTHCARE QUALITY IMPROVEMENT THROUGH TECHNOLOGY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp576-585, February-2019, Available at : http://www.jetir.org/papers/JETIR1902077.pdf