• A.Selvamary
• DR.B.Vijayakumar

This study examines the measurement of service quality in e-banking service. the main objectives of study to find out the most important service quality dimensions in commercial banks. nine dimension taken for study. the questionnaire was prepared in the statement format using likert scale. the questionnaire was tested among 273 respondents to assess the reliability and validity of the measurement.the validation is done through confirmatory factor analysis (CAF). the factors of service quality dimensions is bank ambience, reliability, service assurance, staff and customer relationship, technology based services, quick communication, grievance redresses, cost and charges, transparency.

E-banking, dimension of service quality, commercial banks.

"Measurement Of service Quality In E-banking Services A-Study With References To Commercial Banks In Chennai City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.200-205, February-2019, Available :http://www.jetir.org/papers/JETIR1902728.pdf

"Measurement Of service Quality In E-banking Services A-Study With References To Commercial Banks In Chennai City", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp200-205, February-2019, Available at : http://www.jetir.org/papers/JETIR1902728.pdf