• DR.M.Thiagarajan
• K.Dheenadhayalan

Quality is considered as one of the important factors in differentiation and excellence of services and it is a basis of competitive advantage so that its understanding, measuring, and developing it are important challenges for all health care industry. The objective of this research is to examine the service quality influence on Primary health care centre in Madurai, service quality measures are based on some of the dimensions of the SERVQUAL, in this study four dimensions namely responsiveness, empathy, reliability and tangible were considered. The research is purely based on primary data, the data has been collected by 100 respondents by using structures questionnaire. The data has been analyzed by using one anova test and chi-square test.

service Quality, patient satisfaction, health care,etc

"A Study On Service Quality Among the Primary Healthcare Centers In Madurai District", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.54-58, February-2019, Available :http://www.jetir.org/papers/JETIR1902A09.pdf

"A Study On Service Quality Among the Primary Healthcare Centers In Madurai District", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp54-58, February-2019, Available at : http://www.jetir.org/papers/JETIR1902A09.pdf