• Shruti Marriya
• Dr. Madhuri Gupta
• Dr. Bimal Anjum

Service Industry is all about customer and focuses on commitment by service provider and assuring long term relationship with its customer. This study explores hotels across tricity, as Chandigarh is considered a tourist hub and a considerable number of students reside here due to the presence of a good number of educational institutions, in addition to a premier university giving everyone an opportunity to explore courses available with respect to Higher Learning .This study is one of the Descriptive Research where the data has been collected by asking views on challenges in hospitality industry. The hotels were selected primarily based on convenience and approachability. The paper will be focused on determining the challenges faced by these hotels from time to time while focusing on customer’s expectations. The research paper tries to identify the issues of concern, to name a few like infrastructure, technology sustainability, manpower and liquor licensing which make up for a tough competition for the participants in the hospitality industry.

service provider, customer focus, challenges.

"KEY ISSUES IN HOSPITALITY: A REVIEW ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 2, page no.1746-1751, February-2019, Available :http://www.jetir.org/papers/JETIR1902E46.pdf

"KEY ISSUES IN HOSPITALITY: A REVIEW ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 2, page no. pp1746-1751, February-2019, Available at : http://www.jetir.org/papers/JETIR1902E46.pdf