• Pinky Mistri
• Sumpi Paitundi

In today’s volatile educational environment, Higher Education is facing many challenges like widespread economic, technological, and cultural changes and increased competition in social and political contexts. There is a need to revise and improve the service quality of education. India has one of the prevailing networks of higher education institutions in the world with 850 universities (as of April 2018) and 42,026 colleges. To measure service quality we are using SERVQUAL scale which bring out of two major aspects to consider i.e. customer’s expectation and customer’s perception regarding performance of the service provider. The main aim of this study is to examine the student’s expectation and perception towards the service quality in Higher education and furthermore to understand how the students perceive the quality service provided by the University of Gour Banga.

Service Quality, SERVQUAL, University of Gour Banga. Higher Education

"Quality Assessment In Higher Education: A Case Study In The University Of Gour Banga", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 3, page no.620-626, March-2019, Available :http://www.jetir.org/papers/JETIR1903783.pdf

"Quality Assessment In Higher Education: A Case Study In The University Of Gour Banga", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 3, page no. pp620-626, March-2019, Available at : http://www.jetir.org/papers/JETIR1903783.pdf