• RAZEENA
• DISHA PUTHRAN

CONSUMER’S PROTECTION IN ONLINE SHOPPING- A STUDY WITH REFERENCE TO MANGALURU CITY. By: Mrs. RAZEENA* Miss. DISHA PUTHRAN** ABSTRACT: Recent years have seen exponential growth in online shopping in India. Several retailers are available with variety of products at our mouse click. Now a day’s consumers are increasingly engaged in online shopping. Online consumers are faced with different hiccups like no products, wrong products, fraudulent activities etc. The aim of this study is evaluate the problems experienced by the online consumers and how these problems are solved by taking remedial action. The study was conducted by collecting information through questionnaire from respondents residing in Mangaluru city. The sample size was used 200 respondents for the analysis and interpretation of data. The findings of the study reveal that consumers are aware about remedies against e-frauds, but they remain silent as there are number of follow-up procedures, time and finance constraint etc.

Online shopping, Exponential, Hiccups, Remedial action, follow- up procedures etc.

"CONSUMER’S PROTECTION IN ONLINE SHOPPING- A STUDY WITH REFERENCE TO MANGALURU CITY.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 3, page no.725-728, March-2019, Available :http://www.jetir.org/papers/JETIR1903799.pdf

"CONSUMER’S PROTECTION IN ONLINE SHOPPING- A STUDY WITH REFERENCE TO MANGALURU CITY.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 3, page no. pp725-728, March-2019, Available at : http://www.jetir.org/papers/JETIR1903799.pdf