• Priyanka Goyal
• Sneha Bhatia

Information revolution led to the evolution of internet which leads to e-commerce continued by evolution of e-banking. E-banking brings a major change in the field of banking. E-banking means doing financial transactions by using electronic means. For everyone e-banking services became the part of their routine life whether it is for making online payments, for transfer of money from one account to another or for paying electricity bill, water bill etc. No doubt, e-banking services makes our life easier, comfortable and convenient as compared to traditional banking which was time consuming, accessibility limited to working hours and physical presence also required. But then also people face a lot of problems while making online payments. This paper discusses emergence of e-banking, benefits of e-banking. The main aim of this research paper is to explore the challenges faced by people while using e-banking and suggestions to overcome the challenges. For this study, primary method of data collection was used. A sample size of 50 respondents was taken to conduct the studies who are users of e-banking services. The data was collected by using questionnaire. The results of the study states that 90% of the people use e-banking for conducting their financial transactions. They face a lot of problems while using e-banking in terms of security, fraud, transaction difficulty, high transaction cost etc. The study concludes that in spite of all these challenges 81.3% respondents find e-banking more convenient as compared to traditional banking.

E-Banking, traditional banking, challenges in e-banking

"Challenges and suggestions for Indian e-banking", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 3, page no.360-363, March-2019, Available :http://www.jetir.org/papers/JETIR1903B56.pdf

"Challenges and suggestions for Indian e-banking", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 3, page no. pp360-363, March-2019, Available at : http://www.jetir.org/papers/JETIR1903B56.pdf