• MR.AshishKumar Patil
• Ms.Varsha Francis

Healthcare industry and hospitals have a strong amalgamation of process and customer relationship in providing customer centric care and attaining customer delight. The healthcare industry is ever changing field that requires extensive development of Knowledge, skills and behaviors. And in order to achieve this it is essential that we provide learning and development opportunities to all hospital staffs clinical and non-clinical. Learning and development department presents a special opportunity to all employees in expanding their horizon creating their base of knowledge, skills and behavioral attributes sturdy; also contributing in employee retention, job satisfaction and increasing productivity

 TNA: Training needs Analysis  TNI: Training needs identification  Instructional Designing: developing new training module  Training Evaluation: Measuring training effectiveness

"Importance Of Learning & Development Department In Healthcare: A narrative blend of the literature", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.215-219, April-2019, Available :http://www.jetir.org/papers/JETIR1904030.pdf

"Importance Of Learning & Development Department In Healthcare: A narrative blend of the literature", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp215-219, April-2019, Available at : http://www.jetir.org/papers/JETIR1904030.pdf