• Ishani patharia chopra
• Namita

ABSTRACT Purpose-In this article an attempt has been made to identify prevailing motives, factors affecting customer’s attitude, behavior intention and actual use behavior towards Electronic Payment System (EP system). Thus, reviews are synthesized to develop the conceptual framework of the main predictors of consumer’s behavior towards EP system. Design/methodology/approach-Empirical articles published in academic journals from 2003 to 2018 on EPS were thoroughly reviewed. Findings-Results showed that the performance expectancy, effort expectancy, social influence, facilitating conditions, perceived usefulness, perceived ease of use and trust are major drivers whereas perceived security and risk are major barrier towards consumer behavior towards EP system. Originality/value- This is one of the few studies which attempts to perform gap analysis of empirical articles on factors affecting the adoption of EP system and gives a theoretical framework for future studies based on the research gaps. Keywords: Electronic Payment System; Behavior Intention; Motives; Predictors; Barriers.

"A COMPENDIOUS REVIEW ON FACTORS AFFECTING CONSUMER’S BEHAVIOR TOWARDS ELECTRONIC PAYMENT SYSTEM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.52-75, April-2019, Available :http://www.jetir.org/papers/JETIR1904409.pdf

"A COMPENDIOUS REVIEW ON FACTORS AFFECTING CONSUMER’S BEHAVIOR TOWARDS ELECTRONIC PAYMENT SYSTEM", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp52-75, April-2019, Available at : http://www.jetir.org/papers/JETIR1904409.pdf