• S. Malarvizhi

Indian Telecom Industry is one of the fastest growing telecom markets in the world. Various network service providers are fueling the telecom industry. The entitled “A Study on Customers’ Satisfaction Level towards Reliance Jio Network with Special Reference to Ambattur in Chennai City” is carried out with an objective to analyse the level of customer satisfaction towards Reliance Jio network and to find out the awareness among different age groups. A structured questionnaire was used to collect the data. For distribution of questionnaire, random sampling method was used to select the customers and the survey was conducted among those selected users. The data was analyzed using Chi-square test and one - way ANOVA. In the era of information explosion, people are to be provided with quick and timely access to information. The present study is carried out with 80 respondents.

Customer, Satisfaction, Telecom industry, Network, Service

"A STUDY ON CUSTOMERS’ SATISFACTION LEVEL TOWARDS RELIANCE JIO NETWORK WITH SPECIAL REFERENCE TO AMBATTUR IN CHENNAI CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.540-543, April-2019, Available :http://www.jetir.org/papers/JETIR1904479.pdf

"A STUDY ON CUSTOMERS’ SATISFACTION LEVEL TOWARDS RELIANCE JIO NETWORK WITH SPECIAL REFERENCE TO AMBATTUR IN CHENNAI CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp540-543, April-2019, Available at : http://www.jetir.org/papers/JETIR1904479.pdf