UGC Approved Journal no 63975(19)
New UGC Peer-Reviewed Rules

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 6 Issue 4
April-2019
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR1904O34


Registration ID:
205813

Page Number

220-226

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Title

ANALYZE PERCEIVED QUALITY AND EXPECTED QUALITY FOR ONLINE BANKING SERVICES

Abstract

E-service quality customer perception towards attitude, feeling and relationship between e- service quality dimensions and overall service quality customer satisfaction and survey 150 online customers were test the research methodology chi square. Banks still got to improve so order to satisfy the customers. Customer satisfaction is very essential for business success in today marketplace with a view to long term and profitable to customers. The main aims of this study in to the date collection to test the reliability, validity and percentage analysis, chi square. This research was carried out to validate the analytical model of online banking users. This study can helps the banks that however they will improve the amount of online banking services.

Key Words

online banking customers perception, service quality, customer satisfaction

Cite This Article

"ANALYZE PERCEIVED QUALITY AND EXPECTED QUALITY FOR ONLINE BANKING SERVICES ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.220-226, April-2019, Available :http://www.jetir.org/papers/JETIR1904O34.pdf

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2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"ANALYZE PERCEIVED QUALITY AND EXPECTED QUALITY FOR ONLINE BANKING SERVICES ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp220-226, April-2019, Available at : http://www.jetir.org/papers/JETIR1904O34.pdf

Publication Details

Published Paper ID: JETIR1904O34
Registration ID: 205813
Published In: Volume 6 | Issue 4 | Year April-2019
DOI (Digital Object Identifier):
Page No: 220-226
Country: Tiruchirappalli, Tamil Nadu, India .
Area: Management
ISSN Number: 2349-5162
Publisher: IJ Publication
Published Paper URL :: https://www.jetir.org/view?paper=JETIR1904O34
Published Paper PDF: https://www.jetir.org/papers/JETIR1904O34

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