• DEEPAK DHAWAN
• Dr Suruchi Mittal

Online shopping has evoked the physical transaction of buying and selling of goods and services. Online customers have the access to the Internet and a valid method of payment in order to complete a transaction. The paper examined the views of different online users about online shopping. Primary data in the form of questionnaire is prepared and filled by 60 males and 40 females from Muktsar. Descriptive statistics is used for the study. The study highlights that online shopping is common from last 3 years and the people got the information about online products through social media. Further, the most common mode of payment used by males and females for online shopping is also identified. There are different issues involved in online shopping which is also studied.

"Customer Discernment about Online Shopping", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.628-633, April-2019, Available :http://www.jetir.org/papers/JETIR1904Q97.pdf

"Customer Discernment about Online Shopping", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp628-633, April-2019, Available at : http://www.jetir.org/papers/JETIR1904Q97.pdf