• Nitesh Kumar Saxena
• Dr. Subho Chattopadhyay
• Dr..R. Singh

Information Technology is transforming our world, changing the way we do governance, business, and even the way we learn, communicate, entertain ourselves. Even after India's information technology revolution and smartphones, some citizens have failed to use e-services due to awareness, accessibility, economic, timeliness, security, and many other weaknesses. Therefore, while studying the importance of e-governance concepts, there is a need to analyze the factors affecting the development of e-government through smartphones and the consequences of its challenges in the current digital age. This paper specifically addresses the challenges and opportunities issues in applications related to e-government initiatives using smartphones that directly affect citizens. However, these factors are likely to differ across the nation. After analyzing the secondary data and literature, we found that despite the challenges, the effectiveness of smartphone use in e-governance is gradually increasing and we can expect that m-governance will soon become a part of governance.

"Accessing the E-Government Services Through Smartphones: Challenges and Opportunities", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.230-234, April-2019, Available :http://www.jetir.org/papers/JETIR1904T34.pdf

"Accessing the E-Government Services Through Smartphones: Challenges and Opportunities", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp230-234, April-2019, Available at : http://www.jetir.org/papers/JETIR1904T34.pdf