• J.S. Pasricha
• Jasmeen Kaur

For decades the governments are focusing on empowering governance systems and making them digitally sound. The efforts are visible from the computerisation of government departments to the use of ICT tools in improving the processes of government departments. The main focus of ICT enabled government also known as e-Governance is to provide services to citizens in a more efficient way in terms of comfort, lower costs, lesser time, minimum paperwork, and accessibility. Following these footsteps, the government of Punjab has also opened various customer service centres i.e. SEWA centres under e-Governance initiatives. In this paper, an attempt is made to analyse the opinion of customers regarding the presence of basic amenities at SEWA centres. This paper is based on primary data collected from 375 customers of SEWA centres belonging to five districts of Punjab. Data is analyzed with the help of Factor analysis, Kruskal Wallis test and Mann Whitney test.

Customers, SEWA Centres, Service delivery, Physical aspects

"Impact analysis of Corporeal Aspects on Service Delivery: A Citizens Perspective on Basic Amenities at SEWA centres", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 4, page no.805-815, April-2019, Available :http://www.jetir.org/papers/JETIR1904U05.pdf

"Impact analysis of Corporeal Aspects on Service Delivery: A Citizens Perspective on Basic Amenities at SEWA centres", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 4, page no. pp805-815, April-2019, Available at : http://www.jetir.org/papers/JETIR1904U05.pdf