• Kusum Negi

The study focuses on the impact of emotional dissonance and burnout on employee’s performance in hotel industry in India. For the purpose of the study the data was collected from the frontline executives working in different hotels like Dehradun, Ahmedabad. The data was collected through a well structured questionnaire. Then the data is analysed, correlation, regression and ANOVA tests are applied to the data. The study reveals that there was negative relationship between emotional dissonance and employee’s performance. Study also reflects that the relationship between burnout and employee’s performance is also negative. And there is positive relationship between emotional dissonance and burnout.

Emotional Dissonance , Employee Performance , Job Satisfaction , Job Commitment , Burnout

"A Study of Emotional Dissonance Experienced By Front Line Executive with Special Reference to Hotel Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.392-398, May-2019, Available :http://www.jetir.org/papers/JETIR1905A66.pdf

"A Study of Emotional Dissonance Experienced By Front Line Executive with Special Reference to Hotel Industry", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp392-398, May-2019, Available at : http://www.jetir.org/papers/JETIR1905A66.pdf