• Brijesh Kumar Ojha
• Kamlesh Tiwari

Quality improvement and reduction of cycle time has become a survival issue for the industries in this century. Companies that have adopted quality improvement and management programmes have experienced an overall improvement in their corporate performance in terms of better employee relation and retention, higher productivity, greater customer satisfaction, increased market share and improved profitability. Each company may have their own practices and a unique environment and problems, but there are common features in their quality management systems. These features include focus on meeting customer’s needs, the empowerment of employees for continuous process and product improvement, a flexible and responsive corporate culture, decision making and profitable partnerships with the suppliers. Study was conducted on a small/medium scale industry which was a spare part supplier to the bigger firms mainly the power plants by implementing TQM partly for its betterment in the year 2013 while one of the authors was working on a project. Various parameters were compared before and after the partial TQM implementation. The firm concerned was not in a position for the full implementation of TQM because of some financial and technical constraints. Overall the results were obtained to be positive and as per the spirit of the philosophy of TQM.

Total Quality Management (TQM), Customer Satisfaction, Process Improvement, Opportunities for Improvement (OFI).

"A study and analysis of the results attained after the implementation of TQM in a supplier firm", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.699-702, May-2019, Available :http://www.jetir.org/papers/JETIR1905E99.pdf

"A study and analysis of the results attained after the implementation of TQM in a supplier firm", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp699-702, May-2019, Available at : http://www.jetir.org/papers/JETIR1905E99.pdf