• Nityabh Singh
• Nandini Srivastava

Business Process Outsourcing primarily is about giving out work to a third party or taking support from a vendor to support business operations which can be back office, voice and can extend across all kinds of sectors which may include BFSI, insurance, banking, travel, etc. Any business that is donefrom a third country is called off-shoring and from a nearby country is called near off-shoring. This sector has increased tremendously, and India continues to be the major player in this specific industry. The market share has increased for India to 36% in the BPO sector which is popularly known as Business Process Management in the current scenario. India has almost 65% of market share in US market of BPO market and is currently leading all the major market players but there are other countries that are coming up like Philippines, China, Bangladesh, etc. and India is at the risk of losing business to these countries as they are giving competition on the basis of cost advantage, business operations, etc The biggest issue for this industry is Employee Attrition which is currently around 30-35%. There have been several studies around this and many factors that have amounted to high attrition rate in BPO industry which revolves around various reasons. With this research study we are trying to innovate a new model to tackle this menace and come up with a new model to counter it and primarily target the early stage attrition which is currently trending around 60%-70%. We also aim to find options to look at how to retain employees in the early stage when he joins outsourcing sector, map their career and make strong recommendations around it.

BPO, Business Process Management, BFSI, Insurance, Travel, Third Party, Outsourcing, Off- shoring

" ATTRITION RATE & RETENTION MANAGEMENT - A STUDY OF BPO SECTOR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.982-991, May-2019, Available :http://www.jetir.org/papers/JETIR1905S46.pdf

" ATTRITION RATE & RETENTION MANAGEMENT - A STUDY OF BPO SECTOR", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp982-991, May-2019, Available at : http://www.jetir.org/papers/JETIR1905S46.pdf