• Chandni M.C
• DR. Manjunath S

The transformation of the world economy from a “physical based one” to a “knowledge based one” envisages the paramount importance IT industry holds in the world economy. India, amidst its challenging capital & resource constraints, achieved enormous growth in the IT sector & the IT-BPM industry owes a share of 7.7 % of the country ‘s GDP in 2017.Any change in the socio political, economic, & technological scenario has its repercussions in the IT industry & the industry has to devise strategies to cope with this. Along with this, the industry has to manage manifold internal issues such as talent gap, employee disengagement, generational differences among the work force etc. With the advent of ‘Generation Z’ the issues became more complex and a restructuring of the policies & programmes have become the need of the hour to motivate and engage the new workforce. This study throws light into the different factors that affect the engagement level of Generation Z employees both positively and negatively. The study also compares the attitudes of generation X and generation Y employees on the “engagement/disengagement” factors with that of the generation Z employees.

Engagement, Generation Z employees, IT service sector.

"Critical Factors for Engaging Generation Z Employees : A Study in IT Service Sector in Bengaluru", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.471-475, June-2019, Available :http://www.jetir.org/papers/JETIR1906359.pdf

"Critical Factors for Engaging Generation Z Employees : A Study in IT Service Sector in Bengaluru", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp471-475, June-2019, Available at : http://www.jetir.org/papers/JETIR1906359.pdf