• Ms. Sonia
• Dr. S. Prakash

The paper is focused on the importance of State Bank of India’s online banking and how the online safety while transacting online can affect the satisfaction level of the customers. The importance of online banking can be explained in terms of faster, reliable, quick transfer, 24*7 services and hassle free banking. The usual life doesn’t get affected as it used to be, before online banking, when people used to stand in queues and have to wait for hours in the bank premises to get the transactions done. But, all the merits of online banking fail if it is not guarded by an online safety mechanism. If someone is not transacting online even today then the fear of online malpractices is the reason behind it. The test model used in the paper finds out the correlation, regression and the relationship between the variables and the level of customer’s satisfaction.

Online Banking, Online Safety

"Online safety provided by the banks in relation to customer satisfaction: In special reference to State Bank of India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.320-325, June-2019, Available :http://www.jetir.org/papers/JETIR1906B49.pdf

"Online safety provided by the banks in relation to customer satisfaction: In special reference to State Bank of India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp320-325, June-2019, Available at : http://www.jetir.org/papers/JETIR1906B49.pdf