• Dr. Pooja Tiwari
• Ms. Achla Tyagi
• Ms. Samiksha Srivastava

In the current scenario, there are different types of people who are working in the organization. Due to heterogeneity the conflict are bound to happen and this has generated the interest in the author. This study critically explicates the conflict management strategies of organizations in telecom industry. The researcher used Survey research method in carrying out the research. During the survey, questionnaires, Personal interviews and physical observation were used, while secondary data was also used to complement. The sample size for the paper is 168 employees working in various telecom company. Data was analyzed using chi- square test. The researcher further reviewed related literatures on the subject matter to sample the opinions of various authors and authorities on the subject. The literature review centered on the key issues involved in conflict management. Several findings were made in this research which includes among others that. A wide range of intervention activities may be utilized to deal with conflicts at various organization levels. That to increase cooperation between departments in trying to facilitate mutual communication of needs and minimize the negative attitudes, two strategies should be employed. They are locating a common enemy and locating a super ordinate goal.

Conflict management strategies, telecom industry, individual performance, Team performance.

"A Study on Effectiveness of Conflict Management Strategies in Telecom Industry ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.955-958, June 2019, Available :http://www.jetir.org/papers/JETIR1906I20.pdf

"A Study on Effectiveness of Conflict Management Strategies in Telecom Industry ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp955-958, June 2019, Available at : http://www.jetir.org/papers/JETIR1906I20.pdf