• Dr.Rajender Kumar
• Dr.Baljit Kaur

The Propose of research Paper examines various dimensions of service quality of e banking for the existing consumers, The banks are trying to create or build an up, close and personal relationship and provide timely and trustworthy information to their customers in the e-banking era. A model and instrument frame work for measuring customer e services quality through e Banking. The study becomes relevant in assessing the quality-performance through e-Servqual scale and to examine whether the dimensions of the e-service quality have significant impact on the growth of the banking industry. Reduce the transaction processing cost, improve payment efficiency, introduce the innovative e-financial services and also to improve the banker-customer relationship. Research should be conducted to check the Development and Validity. This model help to developing and measuring the e Banking services quality in India.

Instruments, e-Banking Services, e-CRM, Factor Analysis.

"“Development and Validated the Scale of e-Banking Services Quality in India.”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.157-162, June 2019, Available :http://www.jetir.org/papers/JETIR1906R61.pdf

"“Development and Validated the Scale of e-Banking Services Quality in India.”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp157-162, June 2019, Available at : http://www.jetir.org/papers/JETIR1906R61.pdf