• Rajnish Kler

Banking sector all around the world has started involving technology to decrease their daily workload. The banking facilities have been upgraded match up with the comparison of the earlier method of the banking system. Banking in today’s era termed as one of the largest institutions in finance and business industry which is now constantly exploring the field of technology to provide better convenience services to their customers. India stands to be in the second position to contribute to the telecommunication market of the world and is known to have a very high potential of increasing its banking services to be accessed on a mobile. Online Banking is been refers to as Internet Banking, and Mobile banking is another alternative which provides banking service to every individual. Mobile banking is a digital payment platform which enables the bank customers to access and reach the bank proceedings easily using their respective official websites or portals. The mobile and internet banking system offers various personal features provided through banking services like making payments, checking every transaction, obtaining statements, check balances in accounts, and etc. The E-banking services provide secure web access by making use of the website and respective credentials of the customer such as unique username and password, along with the security key which acts as a safeguard for making online transactions into other person’s account, hence can be stated that internet and mobile banking is an authenticated process involving various security protocols for accessing. Today there is an application of mostly every bank with every service available for a person to physically visit the bank. Although the services of mobile and internet banking have not yet become a priority for many people, it still remains a rising technology and the research is conducted to check the mindset of people and to state some problems faced by mobile and internet banking customers of the country.

Banking Sector, E-banking, Mobile Banking, Internet

"Issues and Challenges of Internet and Mobile Banking in India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.1027-1031, May-2019, Available :http://www.jetir.org/papers/JETIR1906U37.pdf

"Issues and Challenges of Internet and Mobile Banking in India", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp1027-1031, May-2019, Available at : http://www.jetir.org/papers/JETIR1906U37.pdf