• Dr. Tubagus Ahmad Darodat Mpd

The implemented integrated quality management in order to increase internal customer satisfaction, the formulation of the problem in this study is “How Quality Management Is Integrated In Order To Increase Internal Customer Satisfaction in Bekasi Educational Institutions”. The purpose of the research is to describe the implementation of meeting the needs of internal customers ; respecting their opinions, have management decisions be based on fact and carrying out continuous improvements to internal customer satisfaction. In this case the internal customers are teachers, employees, and principals. This research is descriptive, with a qualitative approach. The data collected is in the form of writing, visuals and behaviors that are evident when the research is done. The research concludedare the application of total quality management regarding in the fulfillment of needs, in the fulfillment of needs, respect for everyone, implementation of fact-based management, implementation of continuous improvement generally have resulted in satisfaction in several aspects but not all feel satisfied with certain aspects..

Internal customers, quality improvement and customer satisfaction

"“Integrated Quality Management applied to increasing Internal Customer Satisfaction in Bekasi Educational Institutions in 2014”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.1079-1096, June 2019, Available :http://www.jetir.org/papers/JETIR1907457.pdf

"“Integrated Quality Management applied to increasing Internal Customer Satisfaction in Bekasi Educational Institutions in 2014”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp1079-1096, June 2019, Available at : http://www.jetir.org/papers/JETIR1907457.pdf