• M RAJESH
• PREETHI PADMANABHAN

Job satisfaction is an index of the extent to which an employee feels self-motivated, content and satisfied with his/her job. Job satisfaction happens when an employee feels he or she is having job stability, career growth and a comfortable work life balance. In certain types of jobs which are more repetitive in nature with a lesser level of innovative challenges such as Call Centres, specific attention must be made to ensure that the employees perform efficient operations with a high level of customer interaction which is very unique to the nature of job they are performing. This study pertains to aspects relaying to various parameters of importance as perceived by the Employees. The outcome points out to a number of factors in which the organization should concentrate. While monetary compensation is an important factor for any profession, factors such as Working conditions, support facilities such as Transportation, as well as HR factors such as motivation, promotions, incentives are equally important.

– Job Satisfaction, Career growth, Employees

"DEVISING AN EFFICIENT HUMAN RESOURCE PROCESS FOR INFORMATION TECHNOLOGY SECTOR CALL CENTRE OPERATIONS BASED ON FIELD SURVEY STUDIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.235-237, June 2019, Available :http://www.jetir.org/papers/JETIR1907493.pdf

"DEVISING AN EFFICIENT HUMAN RESOURCE PROCESS FOR INFORMATION TECHNOLOGY SECTOR CALL CENTRE OPERATIONS BASED ON FIELD SURVEY STUDIES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp235-237, June 2019, Available at : http://www.jetir.org/papers/JETIR1907493.pdf