• PARMAR JAYKUMAR G.

Electronic banking is the latest delivery channel for banking services. Among the various channels of e-banking, Internet banking and Mobile banking are fastest developing areas. The analysis indicates that the service like e-shopping, electronic fund transfer, utility of bill payment, tax payments, and balance inquiry, e-banking is more suitable as a channel of delivery. Technology is a driving force in the global age and is taking over in every way; mobile and internet banking is just a few examples of the ever developing technology advancement. Mobile banking is a new way of banking, as it makes it easier for customer to access their finance, even from the remote areas. At present in India internet banking and mobile banking growing faster because of demonetization of economy, the customer are opted for online banking and mobile banking facilities provided by bank and the world’s second largest subscriber base in this sector therefore this leads to increase the E-banking users in India. Bothe the channels have been found suitable to offer the various banking service that customer expect to receive from these service through these two channels because of the respective advantages of the channels. The purpose of study was to identify the impact of E-banking and M-banking on level customer satisfaction in banks.

"AN ANALYSIS SATISFACTION LEVEL OF CONSUMER THROUGH E-BANKING AND M-BANKING", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.990-992, June 2019, Available :http://www.jetir.org/papers/JETIR1907594.pdf

"AN ANALYSIS SATISFACTION LEVEL OF CONSUMER THROUGH E-BANKING AND M-BANKING", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp990-992, June 2019, Available at : http://www.jetir.org/papers/JETIR1907594.pdf