• Aashish
• Dr. Parul Mathur

There has been a significant impact of tourism management education that has been recognised globally that provides skilled and efficient human resources. Popular tourism destination countries develop the tourism & hospitality management education systems in order to meet the expectations of tourism and hospitality industry for the survival and growth. The development and success of the industry is highly linked with the provision of quality hospitality & tourism management education at the initial stage. The present study is done to identify the importance of the verbal communication in the tourism industry while making the selection of the front office managers. 60 managers of the hotels (3 stars and 5 stars) of Haryana including the general and HR managers were interviewed and were asked regarding the essential communication skills. 30 mangers of 3 star hotels and 30 managers of 5 star hotels were interviewed. Two skills: politeness in voice and fluency were taken into consideration. Z-test was applied to test the significance.

Hospitality & Tourism management, Front office managers, Politeness in voice, Fluency.

"“INDUSTRY EXPECTATIONS RELATING TO COMMUNICATION OF TOURISM & HOSPITALITY MANAGEMENT STUDENTS”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.388-392, June 2019, Available :http://www.jetir.org/papers/JETIR1907C17.pdf

"“INDUSTRY EXPECTATIONS RELATING TO COMMUNICATION OF TOURISM & HOSPITALITY MANAGEMENT STUDENTS”", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp388-392, June 2019, Available at : http://www.jetir.org/papers/JETIR1907C17.pdf