• Dr. Prahalad Kumar
• Dr.Sarfaraz Alam

ABSTRACT: The Queueing Theory has been playing an important role for problems solving in library services by the presence of a group of customers who arrive randomly to receive some service. The customers, upon arrival may be attended to immediately or may have to wait until the server is free. It is applicable in the field of Industries, Business, Government, Transportation, Restaurants, Theatres, ATM Bank and Libraries etc. Queueing models are basically relevant to service oriented organizations and suggest ways and means to improve the efficiency of the service. In libraries, there are three types of services usually rendered: Circulation of books, Counter service and allied services like reprography etc. In the present paper, Queueing theory has been applied to optimization of library services (e.g. counter services & circulation of books).

Queueing system, Library, Queueing models.

" OPTIMIZATION OF LIBRARIES SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.121-125, June 2019, Available :http://www.jetir.org/papers/JETIR1907D20.pdf

" OPTIMIZATION OF LIBRARIES SERVICES", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp121-125, June 2019, Available at : http://www.jetir.org/papers/JETIR1907D20.pdf