• RACHNA CHANDAN
• Prof. Balgopal Singh

Objective: To understand the impact of mentoring process on employee morale (retention) improvement and to establish mentoring as one of the important sustainable tool for handling the hotel workforce. Methodology: In the hotel industry, retaining talented staff is the serious retarding reasons for HR, and to step up towards employee succession planning, hotel Human Resource Department has to provide proper mentoring to develop determination, values, and beliefs within the employee. To collect the required data for this research, existing literature of mentoring in different organizations as well as in the hotel industry was concerned. The qualitative research method has been used to collect and analyze the data. The data were collected from the hotel workforce, who experienced mentoring program in 60 different hotels from Delhi, NCR. The data was analyzed using descriptive analysis, reliability test, Correlation test and regression. Findings: Findings concluded that mentoring process overall has a statistically significant impact on improved morale (retention) of protégé in an organization. Results also concluded that identified mentoring process dimensions-motivating protégé and relationship building have significant positive impact towards the morale (retention) improvement of the workforce in an organization. Implications: The findings emphasize that the concept of mentoring can be used as a tool to develop a positive workforce, which can help an organization to retain its valuable workforce. Limitations: The findings are limited to Delhi, NCR and therefore the results cannot be generalized on the broader term and are specific to the particular region.

Key words: Mentoring, mentoring process, morale

"Mentoring of the hotel workforce: a sustainable tool to improve employee morale (retention)-a case study in Delhi, NCR ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.474-488, June 2019, Available :http://www.jetir.org/papers/JETIR1907D70.pdf

"Mentoring of the hotel workforce: a sustainable tool to improve employee morale (retention)-a case study in Delhi, NCR ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp474-488, June 2019, Available at : http://www.jetir.org/papers/JETIR1907D70.pdf