• A. MADHUSUDAN RAO
• Dr. P. MALYADRI

Satisfaction is important from several aspects for health care organizations. Satisfied patients are more likely to comply with treatment regimens, maintain a continuing relationship with a physician, and thus enjoy better treatment. Therefore, through the continuity of care and adherence, patient satisfaction has the potential to improve health care outcomes. The high satisfaction is related to increased market share, better financial outcomes, and reduced claims of malpractice; in addition, patient satisfaction scores are now used to determine provider compensation. Thus, patient satisfaction with health care services is not only a measure of performance but also helps to identify areas in need of improvement toward providing better care. In general, SERVQUAL is well thought-out to be a strong scale for measuring service quality across the service sectors. Reliability, responsiveness, assurance, empathy, tangibles and credibility are those important attributes which are utilized in many sectors dealing with public goods and services. Given that the delivery of healthcare is a public service, there is much potential to improve the level of patients’ satisfaction with the service by tracking these dimensions. So, an attempt has been made on the present study topic entitled “Perceptions of Patients towards the Service Quality of Corporate hospitals in Hyderabad city of Telangana state with respect to SERVQUAL model.”

Service Quality, Corporate Hospitals, Service Quality Dimensions, SERVQUAL Model

"PERCEPTIONS OF PATIENTS TOWARDS THE SERVICE QUALITY OF CORPORATE HOSPITALS IN HYDERABAD CITY OF TELANGANA STATE WITH RESPECT TO SERVQUAL MODEL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.672-683, June 2019, Available :http://www.jetir.org/papers/JETIR1907E91.pdf

"PERCEPTIONS OF PATIENTS TOWARDS THE SERVICE QUALITY OF CORPORATE HOSPITALS IN HYDERABAD CITY OF TELANGANA STATE WITH RESPECT TO SERVQUAL MODEL", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp672-683, June 2019, Available at : http://www.jetir.org/papers/JETIR1907E91.pdf