• Dr Anmol Arora
• Dr R K Sharma

Waiting to consult a doctor is very common phenomenon. It is usually observed that patient spend substantial amount of time waiting for the doctor consultation and due to this long pre consultation waiting,clinic become congested and patient and staff both become dissatisfied . To overcome this problem of long waiting,the existing conventional system of appointment comprising of First Come First serve (FCFS) and Telephonic Token appointment (TTA)was replaced by Appointment Queue management system (AQMS). AQMS an android application developed by Life on Internet Pvt. Ltd to help in managing the patient flow from the point of registration for the appointment up to entering the doctor chamber for consultation and presumed toreduce the pre consultation waiting time for patients and for creating an environment of ease for them. The study is undertaken to evaluate the impact of appointment queue management system (AQMS) over the pre consultation waiting time and patient satisfaction level over existing conventional appointment system.

"To study the impact of Appointment Queue Management system (AQMS) on Pre Consultation waiting time and patient satisfaction over the conventional appointment system.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.850-858, June 2019, Available :http://www.jetir.org/papers/JETIR1907G18.pdf

"To study the impact of Appointment Queue Management system (AQMS) on Pre Consultation waiting time and patient satisfaction over the conventional appointment system.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp850-858, June 2019, Available at : http://www.jetir.org/papers/JETIR1907G18.pdf