• G.V. MAGESHWARII
• S. VASANTHI

Indian Railways is one of the largest railway systems in the world under a single management. In 1952, the Railways, for the very first time issued a set of guidelines with regard to passenger amenities. Two broad categories were defined under passenger amenities, viz. “basic amenities” and “additional amenities”. Therefore, improving amenities available at platforms plays a vital role in enhancing the performance of the service provider in meeting passenger expectations from an entire trip. This study is empirical in nature based on survey method. Convenience sampling technique is used and the findings revealed that the passengers are satisfied with the amenities provided in Tiruchirappalli junction. The study concludes that if all the suggestions offered are carried out, the Southern Railways will definitely achieve its success soon with the help of the user public and their support and co-operation.

Desirable amenities, Minimum essential amenities, Recommended amenities, Southern Railways

"A STUDY ON PASSENGER LEVEL OF SATISFACTION ON THE AMENITIES PROVIDED IN TIRUCHIRAPPALLI JUNCTION BY SOUTHERN RAILWAYS ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.461-468, June 2019, Available :http://www.jetir.org/papers/JETIR1907U93.pdf

"A STUDY ON PASSENGER LEVEL OF SATISFACTION ON THE AMENITIES PROVIDED IN TIRUCHIRAPPALLI JUNCTION BY SOUTHERN RAILWAYS ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp461-468, June 2019, Available at : http://www.jetir.org/papers/JETIR1907U93.pdf