• M. DHANUSH
• Dr S G BALAJI

The present study is made to discover that, how far the service quality dimensions sway on the patient satisfaction Descriptive research design adopted and a sample size of 775 patient-focused and distinguishes the service quality factors that are critical to patients; it additionally analyzes their connections to patient satisfaction with regards to chosen corporate hospital in Tamil Nadu. Evaluations were gotten from patients on dimensions of apparent service quality including unmistakable, unwavering quality, responsiveness, confirmations, compassion, and communication. Utilizing percentage and statistical analysis, huge affiliations were found between the six dimensions and patient satisfaction, and these six dimensions of service quality significantly affect patient satisfaction. On account of individual characteristics, there were a critical distinction among the age and instructive gatherings, while no huge contrast between sexual orientation, conjugal status and expert gatherings. Result of the study is to be useful to policy makers, researchers, academicians and organizers of the concern area.

Service Quality dimensions, patient satisfaction.

"SERVICE QUALITY AND PATIENT SATISFACTION IN MEDICAL DELIVERY SYSTEM – STUDY REFERENCE TO SELECTED CORPORATE HOSPITALS IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.97-108, June 2019, Available :http://www.jetir.org/papers/JETIR1908166.pdf

"SERVICE QUALITY AND PATIENT SATISFACTION IN MEDICAL DELIVERY SYSTEM – STUDY REFERENCE TO SELECTED CORPORATE HOSPITALS IN TAMILNADU", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp97-108, June 2019, Available at : http://www.jetir.org/papers/JETIR1908166.pdf