• JITENDER KUMAR

This study came to the role of the Quality management in organizational performance. Any organization uses a management system to make out the needs of each stakeholder, to transform these needs into internal requirements, to procure the resources needed to meet all the requirements and to review the performances. Quality management is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. This paper discusses the principles of total quality management effective implementation and organisational performance. Nowadays, all organizations have to face some challenges in their business environment: the economic crisis, globalization, as well as the competition in its market. Moreover, the increase in technology and especially in IT, requires new actions which can be done by only quality management.

Key words: quality, management, organization and business.

"THE ROLE OF QUALITY MANAGEMENT IN ORGANIZATIONAL PERFORMANCE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.1155-1158, June 2019, Available :http://www.jetir.org/papers/JETIR1908460.pdf

"THE ROLE OF QUALITY MANAGEMENT IN ORGANIZATIONAL PERFORMANCE", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp1155-1158, June 2019, Available at : http://www.jetir.org/papers/JETIR1908460.pdf