• Mariamma P Varghese
• Jyothis T

This paper seeks to explore the phenomena of the emergence of the use of Artificial Intelligence in banking sector.Technology has changed the businesses are done and over the last couple of years.There is a growing need to use Artificial Intelligence (AI) and the Indian banking Sector is gradually shifting itself towards using AI. The concept of Artificial Intelligence helps to create an enhanced customer support and increases operational productivity and quality of services. If one talks about the banking sector,the adoption has been gradual,when compared to other sectors.This can be due to the fact that banking is still a manpower-led sector, with operations that require human involvement. Yet the Indian Banking sector understands the need to cut down the cost and the expenditure on redundant tasks.The Indian banking sector is exploring the ways by which it can tackle the power of AI to improve the processes and enhance the Customer Service in the long run.This paper seeks to explore the areas where the AI is being used in the Banking Sector and its implication in the top banks in India especially SBI,HDFC,ICICI and Axis Bank.

Artificial Intelligence, banking sector, Customer services

"Banking on Artificial Intelligence :A Study of Top Four Commercial Indian Banks ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.30-36, June 2019, Available :http://www.jetir.org/papers/JETIR1908466.pdf

"Banking on Artificial Intelligence :A Study of Top Four Commercial Indian Banks ", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp30-36, June 2019, Available at : http://www.jetir.org/papers/JETIR1908466.pdf