• Prasad R
• Pradeepa Kumar K V

The staid community of public sector commercial banks had to rouse themselves from their self-induced stupor, once the new generation private sector commercial banks arrived on the scene. The latter almost hit the ground running in the information and communication technologies (ICT) space. Lest they should be left out of the race, the stragglers, namely the public sector banks, pulled their socks up and joined the bandwagon. Upon doing so, they realised that jumping on the bandwagon was not difficult but remaining relevant once aboard was, what with everyone on the bandwagon chasing the same metrics, namely, rosier financials. The move entailed periodic financial investments in the ICT infrastructure and constant innovation in their products and services basket on the part of banks. Their job did not end with merely embracing ICT. In fact, it marked only the beginning. They had to innovate constantly in the products and services spaces through superior exploitation of the ICT infrastructure in order to widen their customer base and improve their financials too. In fact, change seemed to be the only constant they had to chase all the time to stay relevant. To ascertain how well the public sector banks had stacked up vis-à-vis their private sector peers, the researcher examined the performance of three public sector banks, namely, the State Bank of India (SBI), Canara Bank (CB) and Vijaya Bank (VB), upon adoption of ICT. Since the three banks had adopted ICT by 2006, the period 2006-17 was reckoned by the scholar for the purpose. The researcher assumed that the year of introduction of core banking solution by the respondent banks as the year of adoption of ICT by the said banks. Upon analysis, the researcher inferred that Vijaya Bank had reaped most from its investment in ICT, going by two metrics, namely, the compounded annual growth rate (CAGR) in the employee cost space and the net profit space. It was followed by SBI. Canara Bank came a poor third, but it could not be related to the bank’s investment in the ICT infrastructure.

"Exploitation of Information and Communication Technologies (ITC) by Public Sector Banks", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.308-317, June 2019, Available :http://www.jetir.org/papers/JETIR1908790.pdf

"Exploitation of Information and Communication Technologies (ITC) by Public Sector Banks", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp308-317, June 2019, Available at : http://www.jetir.org/papers/JETIR1908790.pdf