UGC Approved Journal no 63975

ISSN: 2349-5162 | ESTD Year : 2014
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Published in:

Volume 6 Issue 6
June-2019
eISSN: 2349-5162

UGC and ISSN approved 7.95 impact factor UGC Approved Journal no 63975

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Published Paper ID:
JETIR1908A75


Registration ID:
227265

Page Number

867-876

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Title

A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE BANKING WITH SPECIAL REFFERENCE TO INDIAN OVERSEAS BANK IN KANYAKUMARI DISTRICT

Abstract

ABSTRACT This article focus on customer satisfaction toward Indian Overseas online banking user in kanyakumari District. Enormous change in the field of technology has bring the world to a global village and it has caused unparalleled changes in the banking industry. Massive developments in the technology of tele-communications and electronic data processing have further stimulated these changes. Online banking is new jargon frequently used in banking sectors. Now a days, banks are shifted to multi-channel distribution of financial services through online. It helps the banks to introduced new way to gain competitive advantage, reduce their costs, improve their financial services, enlarge their customer databases, and progress their financial positions through new products. In the competitive world, online -banking is used as a strategic tool by the banking sectors to attract and retain customers. The present paper covers customers satisfaction towards Indian Over Seas online banking in Kanyakumari District.

Key Words

Indian Overseas Bank, online banking, e-banking, customers satisfaction

Cite This Article

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE BANKING WITH SPECIAL REFFERENCE TO INDIAN OVERSEAS BANK IN KANYAKUMARI DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.867-876, June 2019, Available :http://www.jetir.org/papers/JETIR1908A75.pdf

ISSN


2349-5162 | Impact Factor 7.95 Calculate by Google Scholar

An International Scholarly Open Access Journal, Peer-Reviewed, Refereed Journal Impact Factor 7.95 Calculate by Google Scholar and Semantic Scholar | AI-Powered Research Tool, Multidisciplinary, Monthly, Multilanguage Journal Indexing in All Major Database & Metadata, Citation Generator

Cite This Article

"A STUDY ON CUSTOMER SATISFACTION TOWARDS ONLINE BANKING WITH SPECIAL REFFERENCE TO INDIAN OVERSEAS BANK IN KANYAKUMARI DISTRICT", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp867-876, June 2019, Available at : http://www.jetir.org/papers/JETIR1908A75.pdf

Publication Details

Published Paper ID: JETIR1908A75
Registration ID: 227265
Published In: Volume 6 | Issue 6 | Year June-2019
DOI (Digital Object Identifier):
Page No: 867-876
Country: KANYAKUMARI, TAMILNADU, India .
Area: Commerce
ISSN Number: 2349-5162


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