• Kotresh patil
• Dr. T P Renuka murthy

Quality of service is an essential factor in consumer loyalty, as is informal correspondence. There is an immediate link between the quality of service and the realization, because the quality of service is the precursor of the realization. It has been found that their instrument can be used to assess the central place of value elements in customers' perception of convenience. Steadfast quality and sympathy are the unimportant noteworthy measures compared to a seemingly broad exposure of types of services. The responsiveness of personnel to respond intentionally and in a timely manner to key opportunities, overtures and hazards, particularly due to external conditions, for the establishment or maintenance of superiority. As research in advertising and transactions indicates, the methodology of compassion presents colossal contrasts. The old methodology of sympathy described compassion as an individual character or ability, which may very well be psychological, full of feelings, or both. The intellectual point of view on compassion, also described as "point of view", is the understanding of someone else's behavior in a subjective dimension. This paper attempts to identify the role of different dimension on customer loyalty.

service dimension ,customer loyalty

"A Study on Service Dimensions Influencing Customer Loyalty at Select Retail Outlets.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 9, page no.185-190, September-2019, Available :http://www.jetir.org/papers/JETIR1912022.pdf

"A Study on Service Dimensions Influencing Customer Loyalty at Select Retail Outlets.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 9, page no. pp185-190, September-2019, Available at : http://www.jetir.org/papers/JETIR1912022.pdf