• Dr.Kathana Panmei Basnet
• Dr.Kathana Panmei Basnet

ABSTRACT In recent years, healthcare performance statistics is an important criterion to determine hospital service quality which is completely relies on patient endorsement level. Still there have lots of endorsements or satisfaction assessment has been performed to assess several medical facilities. But in context of Nepal, in National Medical College and teaching hospital (NMCTH), there was lack of survey to evaluate patient satisfaction towards the anaesthesia services. So, in this survey, we looked into the pre and post operative concerns and patient endorsement level in a group of Nepalese obstetric patients undergoing anaesthesia for caesarean section (CS) in NMCTH, Birgunj, Nepal. The study was carried out in the month of March 2018 to February 2019; and we have collected the data from all Nepalese obstetric patients those who are undergoing elective or emergency CS. After analysis it was seen that patients were less satisfied in the aspect of “panic” and “discomfort”, which were interconnected with rigorous postoperative pain, general anaesthesia and evolving CS. So up gradation needed to mange pain and alleviating panic or fear and discomfort level with recommendation of follow-up the survey to assess the efficacy of enhancement measures. Further patient contentment survey can be considered in other patient groups.

Key words – Survey, Endorsement, Anaesthesia, Panic, Discomfort, Pain

"Patient Endorsement Level Regarding Obstetric Anaesthesia Assistance and Assessment of Its Service Quality in Medical College Nepal – “A Cross-sectional study”.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 12, page no.709-716, December-2019, Available :http://www.jetir.org/papers/JETIR1912096.pdf

"Patient Endorsement Level Regarding Obstetric Anaesthesia Assistance and Assessment of Its Service Quality in Medical College Nepal – “A Cross-sectional study”.", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 12, page no. pp709-716, December-2019, Available at : http://www.jetir.org/papers/JETIR1912096.pdf