• Manali Raj
• Deep Mallika

In summary, this review paper on the transformation role of e-governance platforms played out in citizen engagement and involvement through the cloud-based nature deals with integrating cloud computing to public administration for more efficacious, transparent, and inclusivistic governance. This particular paper makes an analysis that identifies specific features of these cloud-based systems that permit actual communication among government entities as well as citizens. Included in the list are those: accessibility, real-time sharing of information, and those interactive tools that are participative. The review outlines some of the challenges associated with these platforms, including the issues of digital divide, privacy concerns, and heterogeneous technological literacy among citizens. Additionally, it presents some case studies of successful e-governance initiatives that have made use of cloud technologies in the facilitation of civic engagement and participatory decision-making processes. Findings underscore the possibility of empowering citizens through cloud-based e-governance to enhance public service delivery and strengthen democratic practices in the long run. This paper suggests some things to policymakers and practitioners to make cloud-based e-governance more effective and efficient so as to promote citizen participation and e-participation in the digital era.

Cloud computing, e-governance, citizen engagement, e-participation, digital governance, public administration, transparency, participatory tools, technology integration.

"Citizen Engagement and E-Participation in Cloud Based E-Governance Platforms", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 12, page no.242-251, November-2019, Available :http://www.jetir.org/papers/JETIR1912275.pdf

"Citizen Engagement and E-Participation in Cloud Based E-Governance Platforms", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 12, page no. pp242-251, November-2019, Available at : http://www.jetir.org/papers/JETIR1912275.pdf