• Mr.K.ANKELSH
• Dr. V.SIVAKUMAR

ABSTRACT Today attrition is one of the major problems faced by the HR managers of IT / ITES industry across the globe. According to a recent survey conducted by AIMA on CEOs and HR managers of different IT/ ITES organizations attrition (also known as employee turnover) is the second important issue related to HR department. The impact of attrition has received considerable attention by senior management, HR professionals and Industrial Psychologists. It has proven to be one of the most costly and seemingly intractable human resource challenges confronting organization. In the best of world employees would love their jobs, like their co-workers, work hard for their employers, get paid well for their work, have ample chances for advancement and flexible schedules so that could attend to personal or family needs when necessary and never leave. But then their real world starts and in the real world, employee do leave, either because they want more money, hate working conditions, hate their co-workers, want a change, or because their spouse gets a dream job in another state. So what does that entire turnover cost? And what employees are likely to have the highest turnover? “Talented employees need great managers. They join a company because of its charismatic leaders and how long they are productive and stay it depend upon immediate supervisors.” This article focuses on the causes of attrition in IT/ITES industry with special reference to Bangalore. The main purpose of this study is to find out the main causes which increase the employee turnover in IT/ITES companies and find out the way to control attrition. The study was carried out in IT/ITES companies in Bangalore. In this study opinion of 110 employees and 5 HR managers were taken for analysis. The tools used for collecting data were structured questionnaire and unstructured interview. For analysis purpose chi-square, Rank correlation and percentage method has been used. The results revealed that Career growth and compensation are the important causes for increasing employee turnover in companies; Employee, employer and supervisor all are responsible for increasing turnover. Employees intend to consider another job mostly in 1-3 years. High cost like training cost, recruitment cost, new hire cost, lost productivity cost, cost due to personal leaving associated with attrition. Economic status of the organizations is playing a major role in controlling the attrition. Exit interview can help to control the employee turnover.

Key words: Attrition, Employee Turnover, Economic Status, Exit Interview.

"CAUSES OF ATTRITION RATE IN IT/ITES INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 2, page no.675-689, February-2020, Available :http://www.jetir.org/papers/JETIR2002099.pdf

"CAUSES OF ATTRITION RATE IN IT/ITES INDUSTRY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 2, page no. pp675-689, February-2020, Available at : http://www.jetir.org/papers/JETIR2002099.pdf