• Jaideep Singh
• Dr Bishan Singh Nagi

This study aims at finding out the opinion of the Employees with respect to the transparency and planning in the Hotel. The hospitality industry is surrounded by the complexity of ensuring positive guest experiences, which forces Management to identify new ways of managing relationships with employees and guests. Healthy relations in an organization are an outcome of developing trust and confidence amongst stakeholders which stimulates positive behavior all around. In more than one study employees have indicated transparency as number one reason for determining the workplace happiness. It is correct that the transparency develops trust which ensures a good health of every relationship under the sun. Planning is key for the success of any organisation. Hospitality industry thrives majorly on planning. From Budget Planning, Menu Planning, Human Resource Planning, Material Planning, Expenditure/Cost Planning, Sales & Marketing Planning etc all are aimed at maintaining financial health of the Hotel which also caters to the need of the customer (Internal & External). The study used descriptive quantitative approaches. 137 employees were administered questionnaires in five-star hotels of Delhi NCR. The results demonstrate the outcome of transparency and planning in the hotel and clearly suggests that transparency and planning for both at the same time help hotels to think transparently and plan strategically for growth and development of the Hotel & Stakeholders.

Opinion, Transparent, Planning, Trust, Hotel, Staff and Senior Staff Level.

"EMPLOYEES’ OPINION ON TRANSPARENCY AND PLANNING IN FIVE STAR HOTELS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 6, page no.91-100, June-2019, Available :http://www.jetir.org/papers/JETIR2002214.pdf

"EMPLOYEES’ OPINION ON TRANSPARENCY AND PLANNING IN FIVE STAR HOTELS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 6, page no. pp91-100, June-2019, Available at : http://www.jetir.org/papers/JETIR2002214.pdf