• DISHA CHANDRA
• DR INDUKALA TRIPATHI

This paper explores diverse areas to overcome waiting time problem in Hospital Outpatient Department in today’s health scenario when a considerable percent of our total population is prone to diseases. It has been known as per the World Bank statistics that India has only 0.7 hospital beds per 1000 patients. Hence a study is required to find out the areas where the chances of formation of queue are strong, for betterment of our health delivery system. This study is an effort to find out the departments in the popular NCR (National Capital Region, India) hospitals, where the patient queues are mostly formed. The present study is limited to Noida and Greater Noida region of NCR. The study suggested that the most crowded outpatient departments in the region of study were General physician, Orthopedics and Gynecology. Further, basic parameters of a patient arrival system have been studied for improving the system efficiency.

Healthcare, Outpatient, Waiting time, Queues, Arrival

"Identifying Areas to Overcome Waiting Time in Hospital Outpatient Department", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.6, Issue 5, page no.2061-2065, May-2019, Available :http://www.jetir.org/papers/JETIR2003291.pdf

"Identifying Areas to Overcome Waiting Time in Hospital Outpatient Department", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.6, Issue 5, page no. pp2061-2065, May-2019, Available at : http://www.jetir.org/papers/JETIR2003291.pdf