• R PAVITHRA
• Dr.V.SHANTHI

Artificial Intelligence (AI) is fast evolving for companies across the world to personalise experience for individuals. The technology itself is getting better and smarter day by day, allowing more and newer industries to adopt the AI for various applications. Banking sector is becoming one of the first adopters of AI. And just like other segments, banks are exploring and implementing the technology in various ways. The applications of AI include smarter chat-bots for customer service, personalising services for individuals, and even placing an AI robot for self-service at banks. Beyond these basic applications, banks can implement the technology for bringing in more efficiency to their back-office and even reduce fraud and security risks. This study relates to the use of chatbots in the banking sector and the perception of the customers of using chatbots for banking transactions. The purpose of this research is to identify and analyze the customers’ perception on the various aspects of Chatbot services.

Artificial Intelligence, Chatbots, Banking

"CUSTOMERS PERCEPTION TOWARDS THE USE OF CHATBOTS IN BANKING WITH RESPECT TO CHENNAI CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 4, page no.174-179, April-2020, Available :http://www.jetir.org/papers/JETIR2004230.pdf

"CUSTOMERS PERCEPTION TOWARDS THE USE OF CHATBOTS IN BANKING WITH RESPECT TO CHENNAI CITY", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 4, page no. pp174-179, April-2020, Available at : http://www.jetir.org/papers/JETIR2004230.pdf